Thomas Wilson

Members of our UX Master Certified community are applying UX principles to their work in a range of different ways. In this episode, we interview Thomas Wilson, Senior Principal Service Designer at United Healthcare and discuss what service design is and what makes it challenging and rewarding. Learn more about Thomas Wilson: LinkedIn NN/g Service Design Resources: Service Blueprinting (full-day or half-day formats) Service Design Study Guide (free article with links to many more) Learn more about UX Master Certification Some of the (many) people and organizations Thomas mentioned: Don Norman Service Design Network Erika Hall Adam St. John Lawrence Marc Stickdorn Anthony Ulwick Bob Moesta

Thomas Wilson, a seasoned design veteran, discusses the pitfalls of a product-first approach and highlights the importance of service design. He emphasizes the integration of CX and Service Design into business strategies for true innovation. The podcast also explores the role of design leaders in providing guidance and protecting designers. Additionally, it compares service design to UX, touches on Miro as a design tool, and invites listeners to share their thoughts.

Thomas Wilson, an award-winning UX, CX, and EX service designer, shares invaluable insights on power dynamics in organizations. He discusses how understanding power can enhance a designer's influence, even without a formal title. Wilson emphasizes the importance of building trust and empathy across generational gaps. He also explores practical strategies for negotiation and stakeholder management, reframing power as a tool for designers to propel change. This chat is a must for anyone looking to navigate their role in the workplace more effectively.

Thomas Wilson, an award-winning creative director, UX designer, and service designer, discusses service design, challenges in digitization projects, cultural aspects of digital transformation in healthcare, predictions for the future of design and AI, and the impact of 'Thank You for Being Late' by Thomas Friedman.

Join UX leaders Dr. Nick Fine and Thomas Wilson as they tackle the pervasive issue of ageism in tech. Fine, a champion of neurodiversity in research, and Wilson, a storyteller with a psychology background, share personal experiences about feeling undervalued in a youth-first market. They emphasize vital strategies for mid-career professionals to remain relevant, including diversifying skills and shifting focus from high-profile brands to genuine expertise. Their candid insights on bridging generational divides and evolving UX roles in the age of AI are both inspiring and essential.