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Thomas Wilson

Thomas Wilson has been an award-winning creative director, UX designer, and service designer for over 25 years.

Top 3 podcasts with Thomas Wilson

Ranked by the Snipd community
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18 snips
Aug 11, 2023 • 37min

31. Service Design 101 (feat. Thomas Wilson, UXMC, Senior Principal Service Designer & Strategist)

Members of our UX Master Certified community are applying UX principles to their work in a range of different ways. In this episode, we interview Thomas Wilson, Senior Principal Service Designer at United Healthcare and discuss what service design is and what makes it challenging and rewarding. Learn more about Thomas Wilson: LinkedIn NN/g Service Design Resources: Service Blueprinting (full-day or half-day formats) Service Design Study Guide (free article with links to many more) Learn more about UX Master Certification Some of the (many) people and organizations Thomas mentioned: Don Norman Service Design Network Erika Hall Adam St. John Lawrence Marc Stickdorn Anthony Ulwick Bob Moesta
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10 snips
Jan 2, 2024 • 1h 15min

60. Thinking Beyond the Product: Service Design in the Age of Product First with Thomas Wilson

Thomas Wilson, a seasoned design veteran, discusses the pitfalls of a product-first approach and highlights the importance of service design. He emphasizes the integration of CX and Service Design into business strategies for true innovation. The podcast also explores the role of design leaders in providing guidance and protecting designers. Additionally, it compares service design to UX, touches on Miro as a design tool, and invites listeners to share their thoughts.
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Aug 28, 2023 • 49min

Episode 7 - Service Design with Thomas Wilson

Thomas Wilson, an award-winning creative director, UX designer, and service designer, discusses service design, challenges in digitization projects, cultural aspects of digital transformation in healthcare, predictions for the future of design and AI, and the impact of 'Thank You for Being Late' by Thomas Friedman.