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The Limina Podcast
Episode 7 - Service Design with Thomas Wilson
Aug 28, 2023
Thomas Wilson, an award-winning creative director, UX designer, and service designer, discusses service design, challenges in digitization projects, cultural aspects of digital transformation in healthcare, predictions for the future of design and AI, and the impact of 'Thank You for Being Late' by Thomas Friedman.
49:27
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Quick takeaways
- Service design connects user researchers and UX designers with broader ecosystems for operationalizing customer experiences.
- Service designers in healthcare face challenges in navigating political, territorial, and cultural obstacles for meaningful transformation.
Deep dives
The Rise of Service Design in Digital Transformation
Service design plays a critical role in connecting user researchers and UX designers with the broader ecosystems that support and operationalize customer experiences through service design.
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Discover
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