In this episode, we speak with Thomas Wilson who plays a critical role in tying the work of user researchers and UX designers, who products and services more deeply into the customer's lives, with the broader ecosystems to support and operationalize those experiences through service design.
He has been an award-winning creative director, UX designer, and service designer for over 25 years. He's been recognized in Forbes Magazine, Best of Web, and twice in the 500. His work with Venture Design. He's moved the needle at 52 Startups and Has worked for companies like NASA, JWT, AIG, Kroger, Amazon Web Services, and 11 of the largest healthcare systems like Blue Cross Blue Shield.
At UnitedHealthcare, he leads the design community of practice and hosts the Friday Design Hour showcasing research, innovation, and design for the largest healthcare company in the world.
Linkedin: https://www.linkedin.com/in/thomasianwilson/
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