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5min chapter
Episode 7 - Service Design with Thomas Wilson
The Limina Podcast
Predictions for the Future of Design and AI
This chapter explores the limitations of traditional agile, safe, and product first approaches in certain contexts. It discusses the evolving roles of designers towards more service-oriented positions and emphasizes the importance of customer focus and centralized data management. The chapter also predicts the increasing influence of AI, potential AI replacements for call centers, and the possible obsolescence of certain UI design work.
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Discover
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