Beyond UX Design

The Designer’s Guide To Power and Politics: Organizational Theory and Design With Thomas Wilson

Jun 19, 2025
Thomas Wilson, an award-winning UX, CX, and EX service designer, shares invaluable insights on power dynamics in organizations. He discusses how understanding power can enhance a designer's influence, even without a formal title. Wilson emphasizes the importance of building trust and empathy across generational gaps. He also explores practical strategies for negotiation and stakeholder management, reframing power as a tool for designers to propel change. This chat is a must for anyone looking to navigate their role in the workplace more effectively.
Ask episode
AI Snips
Chapters
Books
Transcript
Episode notes
INSIGHT

Power Limits Designer Influence

  • UX professionals often lack power, not ideas, which limits their influence at work.
  • Power in organizations is complex, involving visible and invisible dynamics beyond titles.
INSIGHT

Understanding Power Varieties

  • Power includes formal and informal types like expert and reward power.
  • Informal networks often hold more sway than org charts suggest, crucial for designers to understand.
ADVICE

Build Expert Power Strategically

  • Designers should focus on gaining expert power through short wins and continuous improvement.
  • Bucket efforts into core work, adjacent opportunities, and long-term ambitions for strategic influence.
Get the Snipd Podcast app to discover more snips from this episode
Get the app