31. Service Design 101 (feat. Thomas Wilson, UXMC, Senior Principal Service Designer & Strategist)
NN/g UX Podcast
The Importance of Service Design
Service design is a field that allows you to live in this space of ambiguity and questions, right? So I can definitely see the excitement in that and the passion in that. It's funny that you bring that analogy up because, trust me, everyone who is in service design or UX are significant others absolutely hate us due to what we do.
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