31. Service Design 101 (feat. Thomas Wilson, UXMC, Senior Principal Service Designer & Strategist)
NN/g UX Podcast
Introduction
UX master certified Thomas Wilson is a senior principal service designer and strategist at UnitedHealthcare. He spent the last 13 years in the service design space. In this episode, we discuss what service design is, how Thomas got into this field, and what makes the work so challenging to do.
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