NN/g UX Podcast  cover image

31. Service Design 101 (feat. Thomas Wilson, UXMC, Senior Principal Service Designer & Strategist)

NN/g UX Podcast

CHAPTER

The Importance of Service Blacing in Service Design

In service design you've got a lot of people who could be considered customers, right? We've got end users which in UX we get. Employees, yeah. Like you've got employees who could be end users in some cases or you can have agents who are working in a system that customers also see. So I think there's a holy trifecta of like a persona archetype, how that persona or archetype group is visualized via their journey. And then that top part of the journey goes to the feeds into and is a part of the blueprint, right? At the top of the blueprint and then you do of course all the, the front stage and backstage and all of that

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner