31. Service Design 101 (feat. Thomas Wilson, UXMC, Senior Principal Service Designer & Strategist)
NN/g UX Podcast
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The Misconceptions People Have About Service Design
What do you think is the biggest misconception that people tend to have with service design? "Service designers should, in my opinion, most people's opinions, of course, answer directly to the business first," he says. If it's not put in the right place or context and if it isn't supported, that will be difficult for service designers to operate at the top of their license"
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