Context is King (and Queen), with Gregg Johnson, CEO, Invoca

1

Introduction

00:00 • 2min

2

Invoker CEO Greg Johnson Welcome to VUX World

02:10 • 4min

3

Alexa and Amazon - What Was the First Wave of Enthusiasm?

05:52 • 3min

4

Invocas - What's Next?

09:14 • 4min

5

The Contact Center Is a Crucial Part of a Business

13:15 • 3min

6

Contact Center as a Revenue Driver

16:33 • 3min

7

Conversational AI - What's It All About?

19:44 • 4min

8

E-Commerce and Virtual Agents - How to Drive More Revenue

23:45 • 3min

9

Is Your Call Center Capacity Constrained?

26:52 • 6min

10

Is It a Scripting Tool or an Agent Assist?

32:23 • 3min

11

Is Your AVR a Customer Experience Channel of Last Resort?

35:12 • 3min

12

Vokey Analytics - What's Going on in the Market?

38:23 • 3min

13

What's the Conversation Intelligence?

41:19 • 5min

14

Ee

45:57 • 4min

15

How Much Does Invoker Need to Work With Clients?

49:39 • 4min

16

The Future of Search Engine Optimization (SEO)

53:23 • 3min

17

The Future of Websites

56:13 • 3min

18

How to Build a Brand Direct Relationship With Your Customers Again

59:31 • 3min

19

Chat GPT 3 and Large Language Models

01:02:08 • 2min

20

Invoker Is a Unique Kind of Solution

01:04:26 • 2min