Context is King (and Queen), with Gregg Johnson, CEO, Invoca
VUX World
Vokey Analytics - What's Going on in the Market?
Vokey has a tool called Signal Discovery that automatically clusters different types of conversations into unique groupings. It then surfaces those and says hey it looks like you're having a lot of conversations in this area you should go listen to a few of these samples and see what's going on. We did this about a year and a half before COVID and a ton of our customers took a huge amount of advantage of this during COVID because COVID created this massive dislocation and customer experience.
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