E-Commerce and Virtual Agents - How to Drive More Revenue

One of the flows that we work on a lot with our customers is you know they're all trying to drive more transactional commerce through e-commerce. So understanding like if I've gone into checkout flow and I've put that service into my cart and then I call into the contact center like it'd be great experience to sort of pick that right up from where it is  and deliver us the most experiences. We'll use conversation intelligence to look at those escalations and say is this a value added human interaction or is this actually just an indication that it's page four of your e-commerce flow it kind of stinks the design is not so great you need to go back and