3min chapter

VUX World cover image

Context is King (and Queen), with Gregg Johnson, CEO, Invoca

VUX World

CHAPTER

Is It a Scripting Tool or an Agent Assist?

Greg just used my new favorite for his digital body language that was I have to credit that one to the folks that are over at medalia who and they acquired a company called decibel actually UK company and they use that frame. It's a great sort of like what are the buying signals or what are the customer signals that are coming out of your digital interactions. This is my questions related to Sean's maybe we can kind of tackle that at the same time Sean's question is would this with this data feed into some sort of dynamic scripting tool or the line on agent training? We're an integration company so like we can push data into any of these systems in real time it's purely a

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