Is Your Call Center Capacity Constrained?

Kane: There's a way to do this in a fashion that is helpful and complementary and not privacy invasive. When I call the person who answers the phone will say they're armed with my journey data we call that context or like journey data exactly so they can pick up the conversation straight away. Kane: If your contact center capacity constrained which I don't know about UK but pretty much every contact center leader I talked to is contact centercapacity constrained you want to use digital body language to determine who should I get to first and who shouldI get to later. He says there are all these advances in conversational technology  that are essentially trying to diagnose what's going on when you have