049: User Research War Stories with Steve Portigal

1

Introduction

00:00 • 5min

2

The Importance of Being Open-Minded and Open to Surprises

05:26 • 2min

3

Doorbell's Danger Is Dead Battery

07:09 • 4min

4

Steve's Origin Story

10:45 • 5min

5

The Future of Technology

15:40 • 4min

6

How UX Came to Be Human Factors

19:40 • 5min

7

The Joy of Curiousness

24:43 • 3min

8

The Variable Reward Factor in Psychology

27:24 • 2min

9

The Importance of Empathy in User Research

29:29 • 3min

10

The Importance of Empathy in the Recruitment Process

32:14 • 5min

11

Empathy and Disgust Are Closely Related Emotions

37:03 • 1min

12

Ethnography: The Third Rail Word

38:31 • 6min

13

The Alluding to the Fits Law Approach

44:30 • 6min

14

How to Build Rapport in an Interview

50:01 • 2min

15

The Power of Introspection

52:07 • 2min

16

How to Be the Second Smartest Person in the Room

54:09 • 6min

17

The Joy of Interviewing

59:41 • 4min

18

The Exploratory Conversation With Errol Morris

01:03:34 • 3min

19

The Power of Silence in Interviews

01:06:18 • 6min

20

The Power of Bad Ideas

01:12:04 • 2min

21

The Importance of Habits in Subjective Success

01:14:16 • 3min

22

The Power of Observation

01:17:31 • 4min

23

The Importance of Empathy in Interviews

01:21:47 • 2min

24

How to Resist the Tension of Asking for a Drink

01:23:41 • 4min

25

How to Connect With Steve Portugal on LinkedIn

01:27:31 • 2min

26

The Importance of Contextual Research

01:29:48 • 4min