I want to thank you, Steve, for turning me on to the turnaround podcast with Jesse Thorn. That just opened my mind in so many ways about what it means to be an interviewer and hearing from the greats. I think defenders, I think that's the takeaway right there. Just stick with it. You never know. It's sort of like, I guess digging for very treasure in a way, maybe just keep digging it. If you don't find, you dig somewhere else and maybe you will find some treasure you never even imagined.
Steve Portigal challenges us to enjoy the silence when interviewing people. He teaches us the importance of rapport-building, and offers sage advice on how to do it. He shows us how sticking with an interview even when it’s not going well can sometimes bring forth the best data. He also reveals how a little empathy can go a long way in field research.
- Secret Identity (8:08)
- Origin Story (12:19)
- What drives your curiosity? (24:53)
- Roberta 'call me Bert's war story (29:28)
- What's Ethnography (the "E-word") (38:32)
- Rapport-building tips (46:51)
- Brian's war story (55:21)
- UX Superhero Name (66:28)
- Habit of Success (75:06)
- Steve's Corset War Story (78:39)
- Best Advice (84:53)
- Contact Info (88:33)
Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/049
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