049: User Research War Stories with Steve Portigal
User Defenders – UX Design & Personal Growth
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The Importance of Empathy in the Recruitment Process
The sofa we sat on smelled of cat piss and the living room offered up no pretense of ever having been cleaned. I was inspired by this story and many other stories in here at that level of empathy, of being willing to do that. You have to be just willing to absorb their environment and who they are as kind of unpleasant as it may be. That's the humanity that's at the core of doing research.
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