How to Resist the Tension of Asking for a Drink

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Steve, what's your best advice for aspiring UX superheroes? You've given a lot. If you're an aspiring UX superhero, you're improving yourself along that path right now because you're spending time listening to user defenders. And I think just more, maybe more hand-wavy defenders would be good as well. Steve: Take pictures, builds up your noticing habits and creates artifacts.

Steve Portigal challenges us to enjoy the silence when interviewing people. He teaches us the importance of rapport-building, and offers sage advice on how to do it. He shows us how sticking with an interview even when it’s not going well can sometimes bring forth the best data. He also reveals how a little empathy can go a long way in field research.

Secret Identity (8:08)
Origin Story (12:19)
What drives your curiosity? (24:53)
Roberta 'call me Bert's war story (29:28)
What's Ethnography (the "E-word") (38:32)
Rapport-building tips (46:51)
Brian's war story (55:21)
UX Superhero Name (66:28)
Habit of Success (75:06)
Steve's Corset War Story (78:39)
Best Advice (84:53)
Contact Info (88:33)

Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/049

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