The Importance of Empathy in Interviews

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"We did send the picture, we emailed the pictures right away back to the, the home based team. And it became just this great story of, you know, kind of like what the thesis of doorbells is like," she says. "I can't even visualize what I looked like in it, but I can definitely remember the feeling of like just we're going for it."

Steve Portigal challenges us to enjoy the silence when interviewing people. He teaches us the importance of rapport-building, and offers sage advice on how to do it. He shows us how sticking with an interview even when it’s not going well can sometimes bring forth the best data. He also reveals how a little empathy can go a long way in field research.

Secret Identity (8:08)
Origin Story (12:19)
What drives your curiosity? (24:53)
Roberta 'call me Bert's war story (29:28)
What's Ethnography (the "E-word") (38:32)
Rapport-building tips (46:51)
Brian's war story (55:21)
UX Superhero Name (66:28)
Habit of Success (75:06)
Steve's Corset War Story (78:39)
Best Advice (84:53)
Contact Info (88:33)

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