How to Build Rapport in an Interview

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Interviewers sometimes see the lack of rapport or the emergence of rapport, you can almost look at it. And I think here's a, you know, advice for the interviewer is it's okay. Like, don't freak out. Just keep listening and asking follow up questions and being interested in making it about them. You want to get to the point where they're like, well, we looked at this and that's just not always going to happen right away.

Steve Portigal challenges us to enjoy the silence when interviewing people. He teaches us the importance of rapport-building, and offers sage advice on how to do it. He shows us how sticking with an interview even when it’s not going well can sometimes bring forth the best data. He also reveals how a little empathy can go a long way in field research.

Secret Identity (8:08)
Origin Story (12:19)
What drives your curiosity? (24:53)
Roberta 'call me Bert's war story (29:28)
What's Ethnography (the "E-word") (38:32)
Rapport-building tips (46:51)
Brian's war story (55:21)
UX Superhero Name (66:28)
Habit of Success (75:06)
Steve's Corset War Story (78:39)
Best Advice (84:53)
Contact Info (88:33)

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