How UX Came to Be Human Factors

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Alphonse Tapanis: I came out of graduate school, unemployable basically. He says the way interface stuff was being done there was client says what features they want. So it was just implement what the client did know how to implement. And he could never really succeed under this model. The team saw something in me and they kind of hired me to do something.

Steve Portigal challenges us to enjoy the silence when interviewing people. He teaches us the importance of rapport-building, and offers sage advice on how to do it. He shows us how sticking with an interview even when it’s not going well can sometimes bring forth the best data. He also reveals how a little empathy can go a long way in field research.

Secret Identity (8:08)
Origin Story (12:19)
What drives your curiosity? (24:53)
Roberta 'call me Bert's war story (29:28)
What's Ethnography (the "E-word") (38:32)
Rapport-building tips (46:51)
Brian's war story (55:21)
UX Superhero Name (66:28)
Habit of Success (75:06)
Steve's Corset War Story (78:39)
Best Advice (84:53)
Contact Info (88:33)

Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/049

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