Steve's Origin Story

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Steve: "I studied computer science before the web. The web didn't appear until I was in graduate school with, when Mosiah came out" He says he's always discovering something about yourself or how the world works through the eyes of an animal that can't express itself. Steve on his dog mix: "He's territorial about his family and is sort of scared and aggressive towards other dogs and other people"

Steve Portigal challenges us to enjoy the silence when interviewing people. He teaches us the importance of rapport-building, and offers sage advice on how to do it. He shows us how sticking with an interview even when it’s not going well can sometimes bring forth the best data. He also reveals how a little empathy can go a long way in field research.

Secret Identity (8:08)
Origin Story (12:19)
What drives your curiosity? (24:53)
Roberta 'call me Bert's war story (29:28)
What's Ethnography (the "E-word") (38:32)
Rapport-building tips (46:51)
Brian's war story (55:21)
UX Superhero Name (66:28)
Habit of Success (75:06)
Steve's Corset War Story (78:39)
Best Advice (84:53)
Contact Info (88:33)

Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/049

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