The Power of Introspection

2min Snip

00:00

Play full episode

Summary

Transcript

Episode notes

"I didn't know there was kind of this other level to get to until we got there," he says. "It's just like one of those iceberg models because you can just go deeper and deeper and deeper" The interview with the case manager lasted two hours, but it took more than an hour for him to feel comfortable enough to start talking about his own life.

Steve Portigal challenges us to enjoy the silence when interviewing people. He teaches us the importance of rapport-building, and offers sage advice on how to do it. He shows us how sticking with an interview even when it’s not going well can sometimes bring forth the best data. He also reveals how a little empathy can go a long way in field research.

Secret Identity (8:08)
Origin Story (12:19)
What drives your curiosity? (24:53)
Roberta 'call me Bert's war story (29:28)
What's Ethnography (the "E-word") (38:32)
Rapport-building tips (46:51)
Brian's war story (55:21)
UX Superhero Name (66:28)
Habit of Success (75:06)
Steve's Corset War Story (78:39)
Best Advice (84:53)
Contact Info (88:33)

Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/049

This episode is brought to you by InVision Studio (userdefenders.com/studio): The world's most powerful screen design tool

Get your FREE audiobook from Audible at userdefenders.com/freebook. No commitment. Cancel in 30 days, and you won't be charged. The book is still yours to keep.