The Joy of Interviewing

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I think the joy is not just like, acing the interview, but like we made this really great connection with this woman and her. I love Louis Theroux, who does these interesting documentaries where he's done all kinds of documentary shows about 20 years. But one of his amazing, his superpower is to not pick up on the cues that somebody is irked or doesn't want to answer the question. He just never lets on. And you kind of cringe when you're watching because he's not, he's never a jerk, but he just doesn't, he's sort of happily persistent and he makes connections with people.

Steve Portigal challenges us to enjoy the silence when interviewing people. He teaches us the importance of rapport-building, and offers sage advice on how to do it. He shows us how sticking with an interview even when it’s not going well can sometimes bring forth the best data. He also reveals how a little empathy can go a long way in field research.

Secret Identity (8:08)
Origin Story (12:19)
What drives your curiosity? (24:53)
Roberta 'call me Bert's war story (29:28)
What's Ethnography (the "E-word") (38:32)
Rapport-building tips (46:51)
Brian's war story (55:21)
UX Superhero Name (66:28)
Habit of Success (75:06)
Steve's Corset War Story (78:39)
Best Advice (84:53)
Contact Info (88:33)

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