Engineering Enablement by Abi Noda A customer service approach to improving DevEx | Jason Kennedy (One Medical)
6 snips
Jul 12, 2023 AI Snips
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Team Renaming
- Jason Kennedy joined One Medical to lead the Engineering Efficiency team, later renamed to Engineering Experience.
- The team's initial focus was unclear, prompting a chartering exercise to define their purpose and scope.
Chartering Exercises
- Many developer experience teams are undergoing chartering exercises due to the undefined nature of the field.
- This involves defining the team's focus, differentiating it from platform teams, and avoiding becoming an "everything team."
Platform vs. DevEx
- Platform teams focus on specific tools and platforms, while DevEx teams focus on the overall developer experience.
- DevEx teams bridge the gap between application and infrastructure teams, streamlining development processes.