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Engineering Enablement by Abi Noda
A customer service approach to improving DevEx | Jason Kennedy (One Medical)
Jul 12, 2023
44:30
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Quick takeaways
- Shifting focus from engineering efficiency to engineering experience reflects a customer-centric approach and prioritizes developer experience.
- Balancing broad objectives with clear focus areas is essential to prevent a development team from becoming an 'everything team' and maintain coherence.
Deep dives
Transition from Engineering Efficiency to Engineering Experience
The team at One Medical changed their team name from engineering efficiency to engineering experience to better reflect their focus on the developer experience. The decision came after observing other teams at One Medical that emphasized the user experience, aligning with the company's customer-centric approach. This shift aimed to prioritize the development experience of engineers within the organization, highlighting the importance of focusing on user experiences.
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