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A customer service approach to improving DevEx | Jason Kennedy (One Medical)
Engineering Enablement by Abi Noda
How to Use Surveys to Give Continuous Insights and Pain Points to Developers
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Sally Kohn: I love the way you guys are approaching this. In addition to a gimbal practice, the practice of shadowing and your general customer focus approach that you also run a set of surveys to give you continuous insights into pain points developers are experiencing. One of the surveys that you run is a weekly Slack poll. So tell listeners how you design this, what it's for, how it works. Yeah. Well, again, I think this example is one I'll personally point a lot of people to in the future.
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