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A customer service approach to improving DevEx | Jason Kennedy (One Medical)
Engineering Enablement by Abi Noda
The Origins of Gamba at One Medical
Gamba is a Japanese term for the actual place where the work is done. At medical, we encourage people on a regular basis to actually go shadow that experience. It's not just sitting in a back room thinking like, oh yeah, the customer checks in and then it goes to down and they do this. We're writing software that patients are using, but let's go see how that is actually being used.
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