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A customer service approach to improving DevEx | Jason Kennedy (One Medical)

Engineering Enablement by Abi Noda

CHAPTER

How to Create a Pull Request From Life

"Our customers are actually our engineers. So let's go do gamba with our engineers." "We're also kind of in the course of collecting surveys," he says. "So we can get some localized improvements there, but then we can also start to think, okay, how can we as a team take some of these broader themes and start to work on them?"

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