A customer service approach to improving DevEx | Jason Kennedy (One Medical)
Engineering Enablement by Abi Noda
00:00
How to Shadow a Developer on a Game Session
It's kind of a mix. We do have a PM on the team that I think kind of primarily collects a lot of this stuff, but certainly we've got some really senior folks on the team who are able to offer their own ideas for solutions. And then if it kind of goes to a larger, you know, well, and also all of engineering, Hey, if you've been struggling with this problem, here's how you can resolve it,. which is cool. Yeah, it's so cool to hear this because one of the things that probably gives people hesitance to do these types of very personal user research or shadowing sessions is I think the assumption that they're going to
Transcript
Play full episode
