A customer service approach to improving DevEx | Jason Kennedy (One Medical)
Engineering Enablement by Abi Noda
How to Cycle Time of Five Days
Sally Kohn: I was laughing in my head a little bit. Just had a conversation for this podcast that'll go out in a week or so with some folks at Google who talked about how they were tracking all these different objective metrics, but literally these metrics don't mean anything. If you can't say whether they're actually good or not good and they talked about how the only way to actually know if they're good or bad is to go talk to people and get more that qualitative side, the human side of the experience. So I think yeah, kind of going back to my previous company, certainly one of the things that we dealt with as we were going through really heavy growth
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