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4min chapter
A customer service approach to improving DevEx | Jason Kennedy (One Medical)
Engineering Enablement by Abi Noda
How Disney Approaches Customers
One of the things that I really enjoyed out of that book was kind of Disney's approach to creating magic to them. That is a sort of inspiring North Star and I feel like the only time I've heard magical experience pertaining to development tools is from like product marketing from the deaf tool. But certainly you hear certainly much more of the opposite is typically the reality for developers. And so yeah, the Dora metrics were awesome. We're like, sweet, let's figure out how to do this, you know, and figure out how we can use GitHub and G-RAD to get it all in the system. It got into lookers so like anybody could take a look at it
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