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3min chapter
A customer service approach to improving DevEx | Jason Kennedy (One Medical)
Engineering Enablement by Abi Noda
Introduction
This week's guest is Jason Kennedy, who leads the developer experience team at One Medical. We start by talking about his recent rebrand and how they've adopted approaches similar to how One Medical studies their customers' clinical experiences. Then focus on Jason's recent career move, including transitioning from a VP to a line manager role. And we end by taking a look at his team's approach to shadowing and studying developers as well as how they run surveys.
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