The Science of Negotiation: Top FBI Negotiator Reveals How to Always Get What You Want - Chris Voss

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Dec 10, 2024

Chris Voss, a former FBI hostage negotiator and author of "Never Split the Difference," dives into the art of effective negotiation. He reveals how saying 'no' can actually empower negotiators. Voss discusses overcoming fear in negotiations, sharing techniques for building curiosity and ambition. He draws parallels between football preparation and negotiation tactics, emphasizing the need for practice. The conversation highlights the importance of emotional understanding and adaptability in high-stakes negotiations, showcasing how empathy can transform confrontations into collaborations.

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INSIGHT

Yes vs. That's Right

"Yes" isn't true agreement; "that's right" is.
Getting to "yes" only signifies aspiration, not actual commitment.

ANECDOTE

No-Oriented Question

An FBI negotiator used a no-oriented question to prevent her dismissal from a team.
Her boss, initially upset, relaxed after she asked, "Do you want the FBI to be embarrassed?"

ADVICE

Measure Everything

Measure everything in sales to track effectiveness.
One company saw close rates jump from 12% to 60% by switching from "yes" to "no" closes.

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Getting to yes

negotiating agreement without giving in

William Ury

Roger Drummer Fisher

Bruce Patton

Getting to Yes, written by Roger Fisher, William Ury, and Bruce Patton, introduces the concept of principled negotiation. This approach separates the people from the problem, focuses on interests rather than positions, invents options for mutual gain, and insists on using objective criteria. The book provides strategies to manage emotions, avoid common negotiation traps, and deal with 'dirty tricks' used by other parties. It emphasizes the importance of understanding the other side's perceptions, managing misperceptions, and creating a collaborative environment to reach agreements that satisfy both parties[1][4][5].

Influence

The Psychology of Persuasion

Robert Cialdini

In this highly acclaimed book, Dr. Robert B. Cialdini explains the psychology behind why people say yes and how to apply these insights ethically. The book outlines six universal principles of influence: Reciprocation, Commitment and Consistency, Social Proof, Liking, Authority, and Scarcity. The new and expanded edition includes a seventh principle, Unity, along with new research, insights, and examples. Cialdini uses memorable stories and relatable examples to make the subject accessible and easy to understand, helping readers become more skilled persuaders and defend themselves against unethical influence attempts.

Start With No

The Ultimate Negotiation Guide

Chris Voss

Jim Camp

Tal Ras

Dans "Start With No", Jim Camp partage ses stratégies de négociation éprouvées, basées sur des années d'expérience dans le domaine des ventes. Il explique comment transformer un "non" initial en un accord favorable en utilisant des techniques de communication et de persuasion efficaces. L'ouvrage met l'accent sur l'importance de la préparation, de l'écoute active et de la compréhension des besoins de l'autre partie. Il propose des méthodes pour gérer les objections, construire des relations solides et obtenir des résultats positifs. Le livre est une ressource précieuse pour les professionnels souhaitant améliorer leurs compétences en négociation et en vente.

Never Split the Difference

Negotiating As If Your Life Depended On It

Tahl Raz

Chris Voss

VOSS/RAZ

This book, written by former FBI hostage negotiator Chris Voss and co-author Tahl Raz, provides a masterclass in influencing others through negotiation. It distills the Voss method, revealing skills such as establishing rapport, creating trust with tactical empathy, and transforming conflict into collaboration. The book is filled with real-life examples from Voss's career, illustrating how these techniques can be applied in both professional and personal life to achieve goals and defuse potential crises.

Chris Voss is a former FBI hostage negotiator, author, and expert in negotiation tactics. Known for his innovative strategies, he authored Never Split the Difference, sharing techniques for negotiating in high-stakes situations. ` Master the art of negotiation: https://www.blackswanltd.com/ Text me if you have any sales questions: +1-480-637-2944 The only book on sales you'll ever need: https://go.nepqblackbook.com/learn-more ✅ Resources: JOIN the Sales Revolution: https://www.facebook.com/groups/salesrevolutiongroup Book a "Clarity CALL": https://7thlevelhq.com/book-demo/ ✅ Connect with Me: Follow Jeremy Miner on Facebook: https://www.facebook.com/jeremy.miner.52 Follow Jeremy Miner on Instagram: https://www.instagram.com/jeremyleeminer/ Follow Jeremy Miner on LinkedIn: https://www.linkedin.com/in/jeremyleeminer/ ✅ SUBSCRIBE to My Podcast CLOSERS ARE LOSERS with Jeremy Miner: Subscribe on iTunes: https://podcasts.apple.com/us/podcast/closers-are-losers-with-jeremyminer/id1534365100 Subscribe and Review on Spotify: https://open.spotify.com/show/2kNDyUR7fz9SqBr9iGwfwV?si=uMhsOBP4S_SBaHqAFp4EGg Subscribe and Review on Stitcher: https://www.stitcher.com/show/closers-are-losers-with-jeremy-miner Subscribe and Review on Google Podcasts: https://podcasts.google.com/u/1/feed/aHR0cHM6Ly9jbG9zZXJzYXJlbG9zZXJzLmxpYnN5bi5jb20vcnNz TESTIMONIAL DISCLAIMER In accordance with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following: Testimonials appearing on this website are received in various forms via a variety of submission methods. The testimonials reflect the real-life experiences of individuals who used our products and/or services. However, individual results may vary. We do not claim, nor should the reader assume, that any individual experience recounted is typical or representative of what any other consumer might experience. Testimonials are not necessarily representative of what anyone else using our products and/or services may experience. The people giving testimonials on this website are not been compensated with free products or discounts for use of their experiences The testimonials displayed are given verbatim except for grammatical or typing error corrections. Some testimonials may have been edited for clarity, or shortened in cases where the original testimonial included extraneous information of no relevance to the general public. 7th Level is not responsible for the opinions or comments posted on this content and does not necessarily share the opinions, views or commentary of postings on this content. All opinions expressed are strictly the views of the poster or reviewer. All testimonials are reviewed for authenticity before they are posted for public viewing