CFO Bookshelf

Is Customer Empathy a Difference Maker?

Jul 9, 2022
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Episode notes
1
Introduction
00:00 • 2min
2
What Is Your Best Definition of Ympathy?
02:17 • 3min
3
What's the Difference Between Empathy and Sympathy?
05:28 • 3min
4
Is This Book for Everyone?
08:57 • 4min
5
What's Going On?
12:46 • 5min
6
Why Is Customer Centric and Employ Centric So Powerful?
17:43 • 5min
7
Customer Centricity Not Showing Up on the Balance Sheet?
22:28 • 6min
8
The Amazon Way by John Rossman
28:15 • 5min
9
Sympathy and Action
32:59 • 2min
10
I've Been in Those Cultures as a Management Consultant
35:12 • 5min
11
How to Measure the Return on Investment of Your Product
40:09 • 2min
12
What if We Could Measure the Vibe in the Company?
42:30 • 2min
13
What's Your Thoughts as You Go Through Your Local Grocery Store?
44:08 • 2min
14
What Would Be Your Advice to an Owner of a UPS Store?
46:02 • 3min
15
Are You Paying You a Big Check?
48:54 • 4min
16
What's on Your Bookshelf?
52:34 • 2min
17
What Are Some of Your Favorite Books Outside of Business?
54:56 • 2min
18
Is Yon Say, Don't Ever Stop?
57:03 • 2min
19
The Book Is Sympathy in Action
58:48 • 2min