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5min chapter
Is Customer Empathy a Difference Maker?
CFO Bookshelf
Why Is Customer Centric and Employ Centric So Powerful?
R reef: Why is being customer centric and employ centric so powerfully affectiv? He asks, for the people who are on the fence or indifferent, why is this critical? What's critical? "Our youth is our future. Somebody needs to teach them"
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