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6min chapter
Is Customer Empathy a Difference Maker?
CFO Bookshelf
Customer Centricity Not Showing Up on the Balance Sheet?
Customer centricity is starting to be more widely reported with some of the fortune 500 firms. The right question isn't, would you recommend us? Sometimes i think the question is, will yo buy i from me next time? And why? So that's my mild rant when it comes to customer data that's being reported in the financials.
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