Is Customer Empathy a Difference Maker?
CFO Bookshelf
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What's Your Thoughts as You Go Through Your Local Grocery Store?
We don't have a trader joe in incolumbia. So pick your favorite grocery store wherever you shop out on the west coast. When i'm shopping or whether why bougtb recently bought a car and i did go to dealers and it was yuky, oh, my gosh, and ii eally, really yuky. But i think for a brand, what you're looking for is consistency over longer periods of time. And sure, there's anomalies, and you want to apologize when there's an anomaly.
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