Is Customer Empathy a Difference Maker?
CFO Bookshelf
Are You Paying You a Big Check?
Mark O'Mara: I know that sometimes the pervisors can be not so nice to the staff below them. How do you get them to at least start thinking about being more employee centric? "I actually love my dollar store a when ii have it's fun to go there, right?" he says. 'If i love the product and i love the price, but what i don't like about it is the experience"
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