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2min chapter
Is Customer Empathy a Difference Maker?
CFO Bookshelf
Sympathy and Action
Listen, understand, predict, act, then learn is a tool of listening understanding, i learn. Mark Zuckerberg and his team have developed software that can do the same thing. The technology could be used to help people with customer eccentricity in their day-to-day lives.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode