What's Going On?

There is a big disconnect between what business leaders think is happening in what actually is happening. In the first industrial revolution, people were killing each other to take business from each other. And then all of a sudden they become country centric and freedom centric. So i think that we go back to the title, right? Ampathy, when you sit in the seat of the other whether it's the customer, the employee, the planet, freedom,. You see the world through that other person's perspective and what's needed. We have never been able to deliver experiences in the way that we can now because of the transformation of technologies.