Is Customer Empathy a Difference Maker?
CFO Bookshelf
What's the Difference Between Empathy and Sympathy?
Frank: There's a difference between ympathy and sympathy, right? Right? So i'm curious about your origin story. How did it go from this, this, this academic, highly academic, you said phd. How how did you get from that point to this point? Frank: What i found was in business you really have two assets. You have employees and customers. And when you get them to coexist together, that's the best of both worlds.
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