Is Customer Empathy a Difference Maker?
CFO Bookshelf
The Amazon Way by John Rossman
CNN's John Sutter talks about his new book, "The Ympathy Project" He says he was inspired by clayton christenson and the ota loop. The job to be done is something that will garner loyalty of your customer,. So if you explain it in a way that makes them feel good, then they'll do it.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
