Customer Success Talks
Real Challenges, Experts Advice
Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!
Top mentioned books
Here are the most frequently recommended books on the Customer Success Talks podcast:
#1 Mentioned in 2 episodes
Influence
The Psychology of Persuasion
Robert Cialdini
#2 Mentioned in 1 episodes
Pre-Suasion
A Revolutionary Way to Influence and Persuade
Robert Cialdini
#3 Mentioned in 1 episodes
Never Split the Difference
Negotiating As If Your Life Depended On It
Tahl Raz
Chris Voss
VOSS/RAZ
#4 Mentioned in 1 episodes
What Your Customer Wants and Can't Tell You
Melina Palmer
#5 Mentioned in 1 episodes
Grow Your Dental Membership
null
Dr. Christopher Phelps
#6 Mentioned in 1 episodes
The Art of Revenue Management
null
Diego Deponga
#7 Mentioned in 1 episodes
The Art of Revenue
A complete guide to revenue management
Diego Fernandez Perez De Ponga
#8 Mentioned in 1 episodes
Think Again
Adam Grant
#9 Mentioned in 1 episodes
Getting to yes
negotiating agreement without giving in
William Ury
Roger Drummer Fisher
Bruce Patton
#10 Mentioned in 1 episodes
The Strategic Customer Success Manager
A Blueprint for Elevating Your Impact and Escalating Your Career
Chad Horenfeldt
#11 Mentioned in 1 episodes
On Dental Marketing
null
Dr. Christopher Phelps
#12 Mentioned in 1 episodes
The Invisible Game
Secrets. Science. Winning.
Kai-Markus Mueller
Gabriella Schneider
#13 Mentioned in 1 episodes
What Your Employees Need and Can't Tell You
Melina Palmer
#14 Mentioned in 1 episodes
The Truth About Pricing
Melina Palmer
#15 Mentioned in 1 episodes
The Secret
Rhonda Byrne
#16 Mentioned in 1 episodes
Customer Success
Maria Martinez
Dan Steinman
Nick Mehta
Lincoln Murphy
#17 Mentioned in 1 episodes
How to Win Friends and Influence People
Dale Carnegie
#18 Mentioned in 1 episodes
Maximizing Lifetime Value
None
Lincoln Murphy
