#25008
Mentioned in 1 episodes

Customer Success

Book • 2016
This book provides insights into the Customer Success movement, offering strategies for structuring Customer Success organizations, tiering customers, and developing cross-functional playbooks.

It emphasizes the importance of delivering value to customers in today's recurring revenue models, where customer loyalty is crucial for business success.

Mentioned by

Mentioned in 1 episodes

Mentioned by
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Bayron Toruño
as a recommended book for anyone in customer success.
The Power of Desired Outcomes in Customer Success with Lincoln Murphy
Mentioned by
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Nick Mehta
as a book he co-authored, containing 10 laws of customer success.
SaaStr 529: Ten Things to Avoid Being Blindsided By In Your Pursuit Of Customer Success Nick Mehta, CEO @ Gainsight
Mentioned by
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Arvid Kahl
for its insights into customer success strategies from a VC-funded business perspective.
Episode 166: Continuous Product Validation with Arvid Kahl

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