

#25008
Mentioned in 1 episodes
Customer Success
Book • 2016
This book provides insights into the Customer Success movement, offering strategies for structuring Customer Success organizations, tiering customers, and developing cross-functional playbooks.
It emphasizes the importance of delivering value to customers in today's recurring revenue models, where customer loyalty is crucial for business success.
It emphasizes the importance of delivering value to customers in today's recurring revenue models, where customer loyalty is crucial for business success.
Mentioned by
Mentioned in 1 episodes
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as a recommended book for anyone in customer success.


Bayron Toruño

The Power of Desired Outcomes in Customer Success with Lincoln Murphy
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as a book he co-authored, containing 10 laws of customer success.

Nick Mehta

SaaStr 529: Ten Things to Avoid Being Blindsided By In Your Pursuit Of Customer Success Nick Mehta, CEO @ Gainsight
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for its insights into customer success strategies from a VC-funded business perspective.

Arvid Kahl

Episode 166: Continuous Product Validation with Arvid Kahl