Nick Mehta, CEO of Gainsight, talks about his personal growth journey, including therapy and exploring religion. He discusses the mystique of Sand Hill Road, un-measurable marketing, and his experience with venture capitalists. The episode covers the importance of genuine values in companies, the immigrant mindset, and building a human-first company culture. Mehta also reflects on selling his previous company and analyzing CEOs' time with CODA.

CEO of Gainsight, Nick Mehta, shares his playbook for delivering impactful QBRs, including tips on engaging executives, using chat tools effectively, and holding CSMs accountable. Learn how to make QBRs successful and keep high-expectation executives happy.

Nick Mehta, CEO of Gainsight and a pioneer in customer success, shares his insights on the evolution of customer success strategies. He discusses the importance of integrating customer success with overall business operations and the critical role of AI in enhancing customer engagement. Nick highlights how technical skills in customer success can drive value, especially during economic downturns. The conversation also touches on the shift towards consumption-based pricing models and the need for a strong alignment between sales and customer success teams for long-term growth.

Nick Mehta, CEO of Gainsight, and Jason Lemkin, CEO and Founder of SaaStr, answer top 10 customer success questions for 2024. They discuss good net retention, median NPS, hierarchy in customer success, challenges in hiring CS leaders, renewal teams, and treating customers well.

Nick Mehta, the CEO of Gainsight, transforms the customer success landscape. He explores how AI can enhance human interaction and improve job security. With insights into building a 'human-first AI' culture, he highlights the balance between technology and authenticity in the workplace. Nick delves into the evolving nature of leadership while addressing ethical considerations surrounding AI. Additionally, he shares his passion for Taylor Swift, adding a playful twist to the discussion, showcasing both his professional depth and personal flair.