The Official SaaStr Podcast: SaaS | Founders | Investors
SaaStr 723: Nick Mehta, CEO of Gainsight, and Jason Lemkin, CEO and Founder of SaaStr: Answer Your Top 10 2024 Customer Success Questions
Feb 13, 2024
Nick Mehta, CEO of Gainsight, and Jason Lemkin, CEO and Founder of SaaStr, answer top 10 customer success questions for 2024. They discuss good net retention, median NPS, hierarchy in customer success, challenges in hiring CS leaders, renewal teams, and treating customers well.
26:41
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Quick takeaways
- Investing in operations is essential for scaling customer success efforts and maximizing value delivered to customers.
- Clear processes and effective communication facilitated by CS ops are crucial for managing renewals and ensuring successful customer outcomes.
Deep dives
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