The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 723: Nick Mehta, CEO of Gainsight, and Jason Lemkin, CEO and Founder of SaaStr: Answer Your Top 10 2024 Customer Success Questions

The Official SaaStr Podcast: SaaS | Founders | Investors

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Customer Success FAQs and Data Analysis

The speakers address commonly asked questions about customer success and share insightful data on good net retention, median NPS, and spend on customer success. They also discuss the impact of renewal quota and CSM team on company performance.

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