The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 723: Nick Mehta, CEO of Gainsight, and Jason Lemkin, CEO and Founder of SaaStr: Answer Your Top 10 2024 Customer Success Questions

The Official SaaStr Podcast: SaaS | Founders | Investors

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The Value of Treating Customers Well and Regaining Lost Customers

This chapter emphasizes the importance of nurturing relationships in customer success and shares a personal story about helping a prospect in need. It also includes mentions of SaaSter Europa 2024 and Northwest, a registered agent service.

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