Agents of Scale How Gainsight Used AI to Make 90% of Their Team Irreplaceable.
13 snips
Aug 14, 2025 Nick Mehta, CEO of Gainsight, champions customer success and AI integration, while Seth Wylie leads enterprise AI transformation. Together, they explore how AI can empower employees rather than replace them. They discuss grassroots experimentation, including weekly meetups that have led to viral internal initiatives like personalized GPTs. The duo emphasizes psychological safety to inspire innovation and highlights the importance of leadership modeling AI use. Their insights reveal how AI can enhance teamwork and creativity, making professionals truly irreplaceable.
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LLMs Match Average Human Quality
- Building a basic automated briefing showed Nick that LLMs matched the average human output and changed expectations about work quality.
- That moment reframed AI from novelty to a real productivity multiplier for repetitive, hated tasks.
A Playful GPT Tutor
- Seth built a casual, beach-bar–style Portuguese tutor GPT that taught him conversationally and kept lessons fun.
- Personal, playful GPTs helped him learn faster and showed how personality-tailored agents increase engagement.
Be Both Hare And Tortoise
- Nick frames the needed stance as being both the hare and the tortoise: sprint experimentally while planning for continuous iteration.
- He compares AI product work to sandcastles that must be rebuilt each model cycle, accepting throwaway architecture.