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Seth Wylie
Enterprise AI Transformation lead at Gainsight who built internal AI programs and grassroots experimentation spaces to scale AI usage across teams.
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13 snips
Aug 14, 2025
• 46min
How Gainsight Used AI to Make 90% of Their Team Irreplaceable.
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Nick Mehta, CEO of Gainsight, champions customer success and AI integration, while Seth Wylie leads enterprise AI transformation. Together, they explore how AI can empower employees rather than replace them. They discuss grassroots experimentation, including weekly meetups that have led to viral internal initiatives like personalized GPTs. The duo emphasizes psychological safety to inspire innovation and highlights the importance of leadership modeling AI use. Their insights reveal how AI can enhance teamwork and creativity, making professionals truly irreplaceable.
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